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How to start with BUSUP

Users Guide

 

Here's all you need to know to get started:

Whats is BUSUP?

We digitise transport services to make them more efficient, transparent, sustainable and flexible, adapting them to the ever-changing needs of the employees. We offer a complete service connecting needs and desires with the best way to get around.

Everything you need to know in 4 easy steps:

1. On the top right corner of the page you'll find a "Register" button

We suggest using Google Chrome ou o Firefox

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2. Fill the register form.

All the field with (*) are obligatory.

If your company finances your trips, you will have to use your company email, select the correct company and insert you companies number for them to accept you.

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 1. Register

 2. Sign in

 3. Manage Bookings 

4. Print the Ticket

Important:

To register, please access the booking platform website and follow the step bellow.

1. Register

In the top right corner of the page, you'll find the "Register" button.

We recommend using Google Chrome or Firefox for the best experience.

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Fill out the registration form

First Name: Your child's first name
Last Name: Your child's last name
Parent or Guardian Email: Email address of the parent or guardian
Parent or Guardian Phone Number: Phone number of the parent or guardian

 

2. Sign in

Once you've successfully registered, please enter the email address you used for registration along with your password;


Then click "Login"

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3. How to Book

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By clicking on the “Available Routes” tab, you will be able to see more details about the your journey on the right of your screen.


Select your route (1), followed by your stops (2)*, and the day (3) you wish to start.

To discover more about this journey, simply click on "See Details".


You'll be able to view the route on the map and access comprehensive details about the stops and the schedule of the selected journey.

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Select the “Annual Subscription” option and choose your start date.

On the right, you'll see the full itinerary you're selecting.

 

Accept BUSUP's general terms and the privacy policy, ensure your booking details are accurate, and then click "Continue".

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You're all set!

A confirmation email with your annual subscription details and ticket are on its way.

3. How to cancel a booking

Go to your name on the top right part of the screen and click "My bookings"

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Select the “Calendar” icon on the right side of the table.

 

Then click "Edit" and select the days that you want to cancel.

Don't forget to save the changes

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Done! All the days you won't make it are now cancelled.

4. Print the ticket

IMPORTANT

Upon receiving the confirmation email with your ticket, remember to print the QR Code and give it to your child.

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5. APP

Enhance your experience! Download the BUSUP App and log in.

You can easily use your ticket and know the real location of your bus on the route.

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Open the BUSUP App


Sign in using your email and password.

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Click on "Bookings" to see your journeys and select the one you want to use.

View the details of your route by clicking on "Routes" at bottom:

  • Timetables and stops
  • Bus information
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Ticket

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Press the "Check-in" icon at bottom of the screen


Then click on the QR code at the top of the screen

Check-in QR code mode:

Displays the QR code to the driver for them to scan.

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Thanks for travelling with us

See you soon!

Do you need help?

If you have any doubts or questions, don't hesitate to reach out to us via email at info@busup.com

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